FREE “KERB SIDE”PICK UP “

 

KERB SIDE” Pick up is the fastest way for you to pick up your order. 

There is “NO MINIMUM SPENDING” required for “KERB SIDE” Pick Up and it is “FREE”.

 

 Following are OZ Grocer delivery fees

DESTINATION

Spending

< AU$139.99*

Spending

AU$139.99*-AU$ 149.99*

Spending

> AU$ 149.99*

MELBOURNE CBD & METRO

(unlimited weight)

AU$8.99

FREE

FREE

 VIC V1

(unlimited weight)

AU$9.75

FREE

GEELONG, BALLARAT, WODONGA, VIC COUNTRY

(unlimited weight)

Our Delivery Fee is displayed automatically on the Checkout Page once you have entered your Full Name & Address. Please select from the available Courier options.

INTERSTATE within AUSTRALIA (unlimited weight)

Our Delivery Fee is displayed automatically on the Checkout Page once you have entered your Full Name & Address. Please select from the available Courier options.

*Threshold amount is the final amount that needs to be paid after all surcharge and all applicable discount(s)

 

 The weight of our packaging with bubble box wraps is approximately 1kg.

 Your order(s) may be separated by us should the limit of each consignment is reached.

INTERNATIONAL DELIVERY(s) & WHOLESALE ORDER(s)

(Please contact/email/live chat with us directly for an accurate shipping rates and details)

(We have delivery and insurance options for pallet size)

(Pallet size order is insured up to AUD 2,000 in value for each pallet) 

Please notify us immediately via live chat / email should you are unable to find your postcode automatically on our checkout page

Other postcodes which are not listed below are considered INTERSTATE Delivery (within Australia)

Melbourne CBD & METRO

Melbourne Metro V0 : [3000-3062],[3064-3098],[3101-3138],[3140-3210],[3800-3801],[8000-8999],9999

Victoria V1

Victoria V1 : 3063, [3099-3100],3139, [3335-3341], [3427-3443], [3750-3799],[3802-3811],[3910-3920],[3926-3944],[3975-3978],[3980-3983]

Geelong VIC

 Geelong GL : 3211 – 3220

Ballarat VIC

Ballarat BR: 3350, 3353-3356

Wodonga VIC

Wodonga V3: 3689-3690

VIC Country

VIC Country V2: 2648, 2715, [2717-2719],  [2731-2739],[3221-3334],[3342-3349],[3351-3352],[3352-3426],[3444-3688],[3691-3749],[3812-3909],[3921-3925],[3945-3974],3979,[3984-3999]

Please check our Delivery Information page for all delivery postcodes within Australia.

  • Warehouse pickup for wholesale order is at OZ Grocer Warehouse – 25 Hume Street, Huntingdale VIC 3166.
  • For non wholesale customer we currently offer free “Kerb Side Pick Up
  • Australia Post Office Nationwide
  • Home delivered to you (PO BOX is prohibited)

With kerb side pick up, non wholesale customers will be able to get their order faster and free.

Furthermore there is no minimum spent for customers to be able to unlock this option on checkout.

Kerb Side Pickup Procedures
1. In the checkout option, ensure to select “Kerb Side Pickup” as the “shipping
option”
2. Please note the pickup timing, it will be best if you could advise us of the exact
date and time of your arrival based on the below available time to ensure a
smooth process.
a. Kerbside pick-up times are:

i. Wednesday – 17:00 – 20:00 AEST (except public holiday)
ii. Friday – 17:00 – 20:00 AEST (except public holiday)

3. On the day, please proceed to our warehouse area at

25 Hume Street
Huntingdale”.
4. Park your car right in front of our warehouse loading door to load your box.
5. Call one of our lines below upon your arrival while you wait in your vehicle :

  • (03) 8522 1808
  • (+61) 450 660 186 
  • (+61) 402 657 707

6. Please show our staff your ID and copy of your invoice (either print copy or
screenshot from your mobile) once our staff come out with your order.
7. Once your ID has been verified and the collection form has been signed, you
can load your parcel/order into your car.

Unfortunately the payment for your order must be paid within 90 minutes once you have placed the order from our website. You cannot pay your order at the nominated collection location or at the time of delivery.

  • Direct Transfer to our Bank Account below:

ANZ Bank
Account Name: OZ GROCER Pty Ltd
BSB: 013 160
Account Number: 640 781 984
(Please type in your Order Number as the Reference No. when you make payment to us)

  • Credit/Debit Card
  • Paypal Payment

Regardless of any circumstances, you cannot cancel or change your order once you have confirmed and made payment for your order. You must go through our normal Refunds Policy.

Re-deliveries cannot be made once your order has been taken to the nearest local post office or a local depot.

Should you fail to collect your order or in the case that your order is returned to us, you must be responsible to indemnify OZ GROCER for the applicable fees, taxes, and surcharges levied by the suppliers or the third party agencies/representatives in the event of an order cancellation or an unsuccessful delivery attempt

When you are not home when the delivery arrives or at the time of delivery, your order may be taken to the nearest local post office in your area.

A Collection Card, which consists of all relevant contact and delivery details, will be left at the delivery address. 

Please bring your valid Photo Identification together with the Collection Card in order to collect your order from the selected local Post Office or a local depot.

There is no minimum order at OZ Grocer. You can buy a single product or buy variety products in bulk and just pay our delivery fee.

You must make payment within 90 minutes of the placement of your order in the Site.

YOUR ORDER WILL BE AUTOMATICALLY CANCELLED IF NOT PAID WITHIN 90 MINUTES OF THE PLACEMENT OF YOUR ORDER IN THE SITE

We will prepare your order when we have received your payment for your order in full in our bank account. When you have received the notification email from us that your order has been dispatched from our warehouse, please allow 2-5 business days for metro or CBD deliveries and 4-8 working days for regional and remote areas.

Some regional and remote areas deliveries will not be delivered door to door. Delivery for regional and remote areas may be delivered to Australia Post Office or a local depot. You will be contacted to collect your order from that collection point. PO Box address is prohibited.

Delivery and consignment times are vary and are not guaranteed. Delivery and consignment times may vary depending to the operating hours of the third party delivery agencies or representatives. Delivery and consignment times may also subject to delays due to operational reasons which are beyond our controls.

Delays may occur during extreme weather conditions and during holiday/peak/busy seasons.

All deliveries to remote areas are subject to the schedules from the local transport or third party provider. Deliveries to remote areas may also subject to extended delays.

Please do not hesitate to contact us on customercare@ozgrocer.com should you have any queries on your order and delivery issue.

You are required to show the original copy of either your Passport or Australian issued Driver License to collect your order at the nominated collection location.

The requirement for you to bring/show Photo Identification Document when collecting/receiving your order is to protect you from possible fraud.

Your signature is required upon collection of your order.

Regardless of any circumstances, OZ Grocer Pty Ltd will not release the order from the nominated collection location to any third party.

To maintain quality of our frozen products, hence, delivery of all frozen products will only be available in Victoria, within 25km from our Warehouse which is located on 25 Hume Street, Huntingdale VIC 3166 Australia.

Please contact/email/live chat us directly for an accurate shipping rates and details should you wish to place an order(s) for fresh and frozen products to be delivered over 25km from our warehouse.

Certainly it is. We are registered with ASIC in Australia (ABN 30 643 107 948) and also complying with ACCC (Australian Competition & Consumer Commission).

We are passionate and committed to delivering excellent customer services with extremely competitive prices throughout our retail and wholesale products.

OUR CONTACT DETAILS

OZ GROCER PTY LTD
ABN 30 643 107 948
Head Office: Suite 5.03/55 Swanston Street, Melbourne VIC 3000
Email: customercare@ozgrocer.com 
Website: www.ozgrocer.com

Warehouse: 25 Hume Street, Huntingdale VIC 3166

Should you have any questions, please do not hesitate to contact our team at: customercare@ozgrocer.com. Our customer service team will reply your query within 24-48 business hours.